A quick engineering note: while building Iris's RAG pipeline, it's tempting to validate the whole system against a mock model backend and call it done - request goes in, response comes out,...
Read article →We've shipped event tracking: a small script tag, installed like you'd install Google Analytics, that traces the events that matter in your product - page views, feature usage, failed actions - tied...
Read article →Today we're launching Iris: an AI customer support assistant that answers from your actual knowledge base - FAQs, manuals, and past ticket transcripts - and knows when to hand off to a human instead...
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