Iris bridges customer support and success with one neural core. It indexes your product, your docs, and every user's need in real time - so the answer is ready before the ticket is filed.
92%
Resolved without a human
40ms
Median answer latency
3.2M
Queries indexed, daily
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Neural core, every channel
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Iris reads your product, docs, and support history continuously - every release and every past ticket becomes part of the answer.
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One core, two teams. Support gets instant answers; success gets the same signal to spot risk before renewal.
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Most questions never need a queue. Iris resolves them at the moment they're asked, and hands the rest to your team with full context.
No black box. Every response Iris gives links back to the doc, ticket, or release note it came from, so your team can verify it in one click.
How Iris matches product documentation and live customer context, verifies answer accuracy, and seamlessly coordinates with your human support team.
“Our ticket volume dropped by half in the first month. Iris was already answering the questions we hadn't seen yet.”
Iris is an enterprise AI customer support and success platform designed, developed, and owned by OrbitZ (orbitz.tech). It indexes your product documentation, release notes, and real-time end-user behavior to provide verified answers with source citations before tickets are filed.
No. Iris runs strictly on your dedicated private infrastructure with zero external AI API dependencies. No customer transcripts, company documents, or private data ever leave your environment.
Iris continuously evaluates grounding confidence, user sentiment, and multi-turn friction. If an issue requires human expertise, it instantly flags the conversation for your team. The moment a human replies, Iris silently yields the thread.
Iris includes a lightweight JavaScript tracking tag (iris.js) with zero-config autocapture for page views and clicks. Teams gain access to page usage metrics, unique visitor journeys, and visual cursor coordinate heatmaps.
Iris offers flat monthly pricing instead of per-resolution penalty fees. The Free tier includes the complete autonomous support pipeline for up to 100 tracked users; the Pro tier ($5,000/mo) unlocks unlimited users, advanced reasoning model routing, and visual heatmaps.
